Improve support outcomes with structured flow
Route requests, prioritize queues, and close loops with full visibility.
IT support workflow coverage
- Intake triage with service-level ownership.
- Escalation paths with audit-ready event history.
- Resolution accountability across teams.
Rules you can trust
Trigger-condition-action builder
Model recurring workflows with explicit logic and ownership.
Run history and outcomes
Audit every run with timestamps, payload context, and failure reason.
Idempotent retries
Retry safely without duplicate side effects in critical flows.
Security and admin control plane
Admin Policies Audit Events Log API SSO/SCIM Ready
- Policy-based permissions and workspace guardrails.
- Audit events with API access for downstream monitoring.
- Operational visibility across users, workflows, and automations.
FAQ
What is the Work Graph in Ergon?
A connected structure linking goals, portfolios, projects, and tasks for end-to-end visibility.
How does multi-homing work?
A single canonical task can be linked to multiple projects without duplication.
How do automations stay reliable?
Run history, retries, and idempotency controls keep outcomes predictable.
Can admins control AI usage?
Yes. Admins can apply quotas, logging, and feature-level enablement.
Build momentum with connected execution
Move from disconnected updates to accountable delivery with one operating model.